Zoom Video Communications, Inc.

Overview

Zoom Video Communications, Inc. is a communications and collaboration software company whose AI-first platform supports employee collaboration and customer-facing workflows. Its products include Zoom Workplace—such as Meetings, Phone, Team Chat, Docs and Whiteboard—as well as Contact Center, Revenue Accelerator and Events. The company’s stated mission is to “reimagine the way the world communicates and collaborates.” [1][2]

For fiscal 2026, ended January 31, 2026, Zoom reported revenue of $4.869 billion.[3] It reported 7,438 full-time employees, including 3,981 in international locations, and revenue across the Americas, APAC and EMEA, reflecting its global operations.[4][3] [1]+7

Products & services

Zoom’s product portfolio includes Zoom Workplace, which brings together Meetings, Phone, Team Chat, Docs, and Whiteboard, with AI Companion integrated into the offering. Zoom Meetings supports HD video, voice, chat, and content sharing, with features including recording and transcripts, breakout rooms, annotated screen sharing, and meetings of up to 1,000 video participants. Team Chat supports direct and group messaging, channels, file sharing, and transitions from chat to calls or meetings; Docs provides collaborative online word processing, while Whiteboard offers a persistent canvas with templates and diagramming tools.[2]+4

Zoom Phone is a cloud-based business phone system with call routing, queues, recording, voicemail, and quality monitoring; native public telephone network connectivity was available in more than 45 countries and territories as of January 31, 2026. Zoom Rooms provides conference-room software for joining meetings, sharing content, room controls, scheduling, and digital signage, while Workspace Reservation supports desk and space booking and utilization analysis. AI Companion is an integrated AI assistant that uses Zoom and third-party models and is included with eligible paid services or available as a standalone offering.[10]+4

For customer-facing and event needs, Zoom Contact Center offers omnichannel contact-center capabilities, supplemented by Zoom Virtual Agent for automated chat and voice service, conversational AI, and handoff to live agents; related Workforce Engagement Management products include Workforce and Quality Management. Zoom Revenue Accelerator analyzes meeting and phone conversations alongside CRM data to provide sales insights. Zoom Events supports virtual and hybrid events, including registration, ticketing, networking, and expo floors; Zoom Webinars supports up to 1 million attendees and 1,000 interactive panelists. Zoom reports as one operating and reportable segment and does not disclose revenue by individual product.[15]+5 [2]+15

Geographic presence

Zoom reports revenue by customer billing address across three regions. In FY2026 (year ended January 31, 2026), revenue was $3.508 billion in the Americas (72.1% of total), $769.9 million in EMEA (15.8%), and $590.7 million in APAC (12.1%). The corresponding regional shares were 71.8%, 16.0% and 12.2% in FY2025, and 71.3%, 16.1% and 12.6% in FY2024. The reported figures are regional, not country-level; APAC and EMEA together represented 27.9% of FY2026 revenue.[3][21]

Zoom is headquartered in San Jose, California, and maintains offices in the United States and internationally, including in APAC and EMEA. It uses co-located data centers worldwide and cloud providers for some services; its published data-center locations include sites in North America, Europe, Asia-Pacific, the Middle East and South America.[22]+4 A company statement reported 7,438 full-time employees globally as of FY2026, without a regional breakdown.[27][28] [3]+8

Business segments

Zoom Video Communications reports one operating and reportable segment; its chief operating decision maker reviews the business on a consolidated basis.[20] The company also classifies revenue between Enterprise and Online customers, but these are customer categories rather than separately reported operating segments. Enterprise customers are businesses served through direct sales, resellers, or strategic partners. Online customers subscribe directly through Zoom’s website and include consumers, solopreneurs, and small and medium-sized businesses.[29][30]

In FY2026, Enterprise generated $2.934 billion, or approximately 60.3% of revenue, while Online generated $1.935 billion, or approximately 39.7%. The mix was 59.0% Enterprise and 41.0% Online in FY2025, and 57.9% Enterprise and 42.1% Online in FY2024.[31]+2 [20]+3

Company history

Eric S. Yuan founded Zoom in 2011; the company was incorporated as Saasbee, Inc. that year, renamed Zoom Communications, Inc. in February 2012, and adopted the name Zoom Video Communications, Inc. in May 2012.[32][33] Zoom publicly released Zoom Meetings in 2013, followed by Chat, Webinars and Rooms in 2014, and launched Zoom Phone in 2018.[34]

Zoom completed its IPO in 2019, with shares listed on Nasdaq under the symbol ZM.[34][35] It acquired Keybase in 2020, expanded into virtual events with certain Liminal assets in 2021, and added Workvivo in 2023.[36]+2

Zoom launched AI Companion in 2023 and introduced Zoom Workplace in 2024. In November 2024, it changed its corporate name to Zoom Communications, Inc.; in November 2025, it announced the acquisition of BrightHire.[13]+5 [32]+18

Sources

• Zoom Video Communications, Inc. — Full financial report (2026 Y)
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• Zoom Video Communications, Inc. — Press release (2026 Y)[31]
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